Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

How to set up email requests when this error message appears

Allan Smith
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
December 5, 2019

I'm trying to add email requests to my service desk however I keep getting the error;

"To receive requests by email, you must have a request type with visible Summary and Description fields. All other request type fields must be optional. You can create a new request type or modify an existing one here."

After clicking the "here" it takes me to the request types page which I have no clue what to change in order to allow it to set up email requests.  

See attached images for reference.Screen Shot 2019-12-06 at 2.32.02 PM.pngScreen Shot 2019-12-06 at 2.32.14 PM.pngScreen Shot 2019-12-06 at 2.32.23 PM.png

1 answer

1 accepted

1 vote
Answer accepted
Hernan Halabi - Elite IT Consulting Group
Community Champion
December 5, 2019

Email requests only work for request types that have summary and description as mandatory. When it takes you to the request types view, click on the edit fields of the one you one to use for email requests. Ensure there that only those two fields are mandatory, if you have another you will either have to do it optional or hide it and assign a default value to it.

Once that is done, try to enable emails again

Allan Smith
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
December 9, 2019

That did the job!  Thanks for your help.

Hernan Halabi - Elite IT Consulting Group
Community Champion
December 9, 2019

Great, don't forget to mark this as solved then

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events