How to set up email requests when this error message appears

[Allan Smith]

I'm trying to add email requests to my service desk however I keep getting the error;

"To receive requests by email, you must have a request type with visible Summary and Description fields. All other request type fields must be optional. You can create a new request type or modify an existing one here."

After clicking the "here" it takes me to the request types page which I have no clue what to change in order to allow it to set up email requests.  

See attached images for reference.

[Hernan Halabi - Elite IT Consulting Group · Accepted solution]

Email requests only work for request types that have summary and description as mandatory. When it takes you to the request types view, click on the edit fields of the one you one to use for email requests. Ensure there that only those two fields are mandatory, if you have another you will either have to do it optional or hide it and assign a default value to it.

Once that is done, try to enable emails again

[Allan Smith]

That did the job!  Thanks for your help.

[Hernan Halabi - Elite IT Consulting Group]

Great, don't forget to mark this as solved then