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- How to send reply to an unknown unregistered custumer in JIRA Service Desk
How to send reply to an unknown unregistered custumer in JIRA Service Desk
Herr Stange
May 7, 2019 edited
We added specific users into an organisation. In the customer permissions we set "Customers who are added to the project". It works fine. Non added users can't raise requests. Their request is blocked by the Service Desk Mail Handler and status "Failure" appears in the processing log, what seems to be correct. But these users should be informed, that their request is blocked. How can we set up a reply or a notification?
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