Hello,
I'm currently evaluating Service Desk tool to become a base for our CS process. Our company operates in few business and has several websites with separate support contact but one support team. Could you please tell me if all the following is possible?
1. From user perspective every our site is separated (every website has separate help portal, separate support email and separate templates for auto-reply) but from CS perspective all these are collected in one place (collected in one project and same set of queues)?
2. Is the any chance to have more than one custom support email to automatically collect requests from?
3. Can 'contact us' widget collect some stat (browser, OS, IP)?
4. Can 'contact us' widget auto-complete email field if case if user is logged in to website where widget is available?
5. Is it possible to customize widget look and feel (change colors, fonts, size of the widget itself)?
Thank you
