How to establish the number of "unhelpful" knowledge base article responses

[Kirsten]

At the end of each Knowledge Base article is a question asking if the reader found the article useful or not. I can find in the default analytic reports within the Service Desk project how to track the number of articles that people found helpful.

I am trying to establish how to track the articles that people respond to negatively. 

[Angélica Luz · Accepted solution]

Hello Kirsten,

Thank you for reaching out to Atlassian Community!

On Jira Service Desk reports, currently, it's only possible to see the articles marked as useful that are shown on the series "Requests deflected in portal".

There is a feature suggesting to add a report to also track negative feedback:

• Add a report to keep track of negative feedback on Knowledge Base articles

Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica