How to clone a JSM-Ticket icluding a ProForma-App-Formular

[Stark Jürgen]

I want to clone a ticket including a formular with an automationrule. What do i have to do? The Formular has diffrent Fields (Field1, Field2, Field3), one of the Fields (Field3) is connected with the Jira-Field 'Summary'

[Marc - Devoteam · Accepted solution]

Hi @Stark Jürgen 

Whenever you ask for help with an Automation Rule it will help us to help you if you provide:

1. what type of project is this (e.g., company-managed, team-managed, etc.), 

2. images that show your complete rule.

3. images showing the details of any relevant actions/conditions/branches.

4. images showing the Audit Log details for the rule execution.

5. Explain where the issue is.

These questions are not for not willing to help, but to have community members understand on how automation works.

On topic, the following works on cloud.

After the clone action is done, use a branch based on linked issue, then specify the link type "is cloned by"

Limit to the same or required project and then use an action to copy form, set the options tp copy from the trigger work item (this is the issue that trigger the automation rule)