How to allow customer staff member to see issues raised by other customer staff members.

[Troy Adams]

How can we set up the service desk so that our customers can see all issues raised by that customer regardless of the staff member who actually raised the issue? Currently they can only see issues raised by themselves.

[Craig Castle-Mead]

Hi Troy,

You'll want to look at the JSD Organizations feature (https://confluence.atlassian.com/servicedeskcloud/blog/2016/09/group-customers-in-organizations) - this allows JSD to be configured in a way such that users in an organization can see JSD requests reported by other users in the same organization.

CCM

[Troy Adams]

Thanks Craig. All working now as desired. Appreciate your assistance.