How do we allow comments to be added to resolved issues?

[Jake]

I'm administering an instance of Service Desk, and we would like comments to be able to be added to resolved issues. 

Currently, for example, when a user emails to say "Thanks!" after we resolve their issue, a new issue is created.  

How do I allow comments to be added to resolved issues?

[Jake · Accepted solution]

We ended up solving this by adding the following Workflow Step Properties to the 'Done' workflow step:

jira.permission.comment.group = whatever group service desk staff are in, so that they can comment

and

jira.permission.comment.reporter = 

That's intentionally left blank.

Hope that helps someone down the track.

[Ramarao Gaggara {Appfire}]

Hi @Jake !,

Instead please validate below option which won't allow comments to be posted after resolving an issue.

https://confluence.atlassian.com/jira060/how-to-deactivate-comments-for-closed-issues-370705204.html

Thanks,

RamaRao

[Jake]

Thank you Ramarao, but we were looking for a way to ALLOW comments for closed issues.

[Olga Videc]

Hello Jake, 

Plese, check your project automation.

Project -> settings -> Automation

Check witch rules you use. 

Also, check your Automation Log, it should help you detect the rule.

Project -> settings -> Automation -> View Log

BR, Olga

[Jake]

Thank you Olga, however we have no automation rules in place.