How define application access rights default for new created users from email?

[Aleksey Shiryaev]

In Service Desk project allowed create users from incoming email.

Each new created user get rights to Jira Software.

How avoid this?

New user need to be only Service Desk customer.

[Mirek]

Hi @Aleksey Shiryaev,

Please take a look at this documentation. Especially section called "Prepare customers for email greatness"

https://confluence.atlassian.com/servicedeskserver/receiving-requests-by-email-939926303.html

[Aleksey Shiryaev]

Hallo Mirek,

It all ok if registered user become part of Service Desk project. Problem is that User become assigned - as allowed access Jira Software, which items of license = just other application.

BR

[Mirek]

It is all about checking permissions. Verify also if you are using Service Desk email handler not JIRA handler.