How can a customer see who is assigned to the request i the portal?

[Peder Lindström]

How can a customer see who is assigned to the request i the portal?

I cant find any way to change the right column in the customer view.

[Tomislav Tobijas · Accepted solution]

Hi @Peder Lindström ,

Natively, you cannot 'add' this information to the ticket. There's official feature suggestion related to this: JSDCLOUD-328: Allow Assignee to be Shown on Customer Portal 

As for alternatives, I'd suggest checking workaround section of linked ticket. You'd probably have to use Marketplace solution (there are a few) to meet this requirement.

Cheers,
Tobi

[Peder Lindström]

Thank you!

[Mikael Sandberg]

Just to add to @Tomislav Tobijas excellent answer, you could use forms to display additional fields via the portal, no additional apps from the Marketplace needed. I wrote about it in this article, Using Forms to display additional fields in the Portal.