How can I track updates or comments per agent for all tickets?

[Jeff Gordon]

We are working on individual metrics for our Service Desk Agents. We have some of the basic like Open tickets Closed Tickets MTTR. 

I would like to see how I would write the script for how many times our service desk agent adds updates or a comment in a ticket would like to track every 48 hours, Week, Monthly, yearly.

[John Funk]

Hi Jeff - Welcome to the Atlassian Community!

Not sure if this is helpful or not, but maybe a first step would be to see what issues have been updated in the last 48 hours. Something like:

commentedOn >= -48h