How can I create X amount of Sub-Task Tickets based on a Number field

[Sam Sorto]

I have a field that will have a number of findings and need sub-task tickets based on that number.

[David Nickell]

is "x" infinite?  Is everything a "finding" or are there multiple types?  Will each have a unique title (summary)?

Unless 'X' is truly unlimited -- you will want to use automation (I think).  But do the creates with a single rule execution.  Here are some "not fully vetted" ideas.

• Use a series of if statements in the Automation rule:
  • If findingCount > 0 -- then create subtask
  • if findingCount > 1 -- then create subtask
  • and so on
• Simiarly  (and I have used this one before)
  • If FindingSelectList contains "documentation", create the documentation subtask. 
  • If FindingSelectList contains "Denial Of Servie Risk", create the DOS Threat subrask
  • and so on
• Finally
  • If FindigText01 is not empty, generate Subtask1 with summary = FindingText01
  • If FindigText02 is not empty, generate Subtask2 with summary = FindingText01
  • and so on

The advantage of the second two ideas is you start adding buiness logic in one place - your automation rules. You can prompt the reporter for key information up front (like severity, is there a work around etc).  Your new "Finding" process is centrally located and easy to standarduize for everyone.

Thanks

[Sam Sorto]

Thank you @David Nickell. To add more context: the Parent ticket type is for an Audit ticket and I have four (4) number fields to record the amount of findings. So we categorize the findings as:

• Escalation
• Major
• Minor
• Observations

So to answer for 'X', it wouldn't be unlimited at most it can be 3 to 10 findings depending on the severity. The Sub-Task tickets would be corrective action tickets for each finding found.