How can I change the user/person that created a JIRA Service Desk project

[Kresten Kodal Sørensen]

In the documentation for "Advanced automation rule options" it says:

Run rule as

By default, rules run as the person who created the project. Alternatively, you can run rules as the user who triggers the rule. For example, if a rule responds to a customer, then you might want the comment to be from the agent who is working on the request, not from the

My colleague who originally created our JIRA Service Desk project is no longer with the company and I need to change the name/person to an active user.

How do I do this?

Thanks
Kresten

[Mike Bowen · Accepted solution]

Hi @Kresten Kodal Sørensen 

Someone (ideally an administrator) needs to open the Jira Service Desk Project and do the following: 

1. Click Project Settings.
2. Click Details.
3. Change the Project Lead to someone else. 
4. Click Save Details.

Then go to Automation and do the following: 

1. Click the rules icon (two horizontal lines with switches) at the top next to Add Rule. 
2. Select the Project Lead name used in step 3 above.
3. Click Save. 

Now all enabled automation rules will run as that person. 

-Mike

[Kresten Kodal Sørensen]

Thank you for your quick reply @Mike Bowen 

I did try this and changed the Project Lead to my own account.

But still the in the Automation setting I am only able to select my former colleague who originally created our service desk project. 

Any help or suggestions is appreciated.

Thanks again,
Kresten

[Mike Bowen]

Hi @Kresten Kodal Sørensen 

On that Automation configuration page, add your cursor to the front of |Mikael and start typing your name. Only a few letters needed for it to appear or a list of names to appear.  

I think there is a bug in the Configuration screen Rules will run as if performed by the following user. 

Save when done.

-Mike

[Kresten Kodal Sørensen]

Thanks Mike
It works!!