How can I add assignees to an automation?

[Sahar Rahgozar]

Hello, 

I'm trying to set up an automation to close inactive customer support tickets. 

Is there a way to directly ping the assignee of the ticket, instead of sending out a generic message to the internal team, asking them to close the ticket due to inactivity? I know I can set up the automation for a specific customer/account, but I don't want to make a separate automation for each customer. 

I feel like the chances that the ticket will be closed would be higher if the person assigned to that issue received an email directly.

Is there any way to automate this? 

Your assistance is appreciated! 

[Alexander Bondarev]

Hi, @Sahar Rahgozar !

You can use JQL in Automation's "IF", for example "assignee in inactiveUsers() or reporter in inactiveUsers()".

Does it help? 

Feel free to contact, it looks possible=)

[edwin vasquez]

Isn't that active/inactive for Jira users and not customers? 

[Alexander Bondarev]

Assignee - it is JSD-agents, of course. 

Reporter - it can be JSD-customers. So you will get inactive customers, if you need. 

It works, you can easily check it=) 

[edwin vasquez]

I think you cant do this with out an add-on. I would suggest the add-on, automation for Jira.  I know that add-on has the capability to do what you want.