How can I add an office365 mailbox into service desk?

[Kody Kepple]

Under dashboards/projects my service desk board.  I'm trying to add a mailbox ithelp under project settings - email requests.  

We are using office365 and both pop and imap are enabled on the mailbox.  

[Jack Brickey · Accepted solution]

@Kody Kepple, welcome to the Community. Are you asking if you can use an O365 email address as your Custom email for JSD project? If so that certainly works. Below is an example of mine which is on Cloud but I would assume Server would also work.

[Kody Kepple]

Do I need to configure the incoming email option under system settings?  I keep getting connection refused. 

[Jack Brickey]

Not for JSD. Where are you getting connection refused? Here are my settings.

[Kody Kepple]

[Kody Kepple]

I got everything to work.  The firewall was blocking port 993. 

thanks everyone!

[Jack Brickey]

You are most welcome. If your question is now resolved be sure to click the "Accept answer" above as it helps others when they have a similar question.