Hi I'm customer care manager .I have jira admin access.I want to monitor my service desk agents performance but im not able to access jira reports

[harish]

Hi we are using JIRA for maintaining out service desk.We have 3 agents .I want to monitor my teams performance But i'm not able to access reports and i'm not able to view time to resolutions

[Nic Brough -Adaptavist-]

You'll need to be an agent to get the full set of Service Desk functions.

[harish]

But @Nic Brough [Adaptavist]

The thing is I am the boss and I have three people working under me(who are JIRA agents) and I wish to submit their performance report to my senior management.

Is there any way i get to access the reports?

If not please tell what i should do?

[Nic Brough -Adaptavist-]

Become an agent, so you can get the functions.