Email rejection: automatic SD filter

Hello!

We have emails being rejected because there is a filter in the service desk.

How can we disable it?

Best regards,

Helena Peixoto.

3 answers

0 votes

Maybe it helps to disable the email-processor in System > Global Mail Settings.

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0 votes

Hello!

Attached the image with the log:

Captura de ecrã 2018-05-22, às 10.22.21.png

Best regards,

Helena Peixoto.

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0 votes

Hi @HP,

I can not see the attached image, it only shows the broken image icon. Can you re-post that image?

Thanks

Bastian

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