Email Requests in Service Desk not working

[Adrian Turri]

no errors... nothing... says all is well?

what will prevent issues being pulled from the email to be created?

[Alexey Matveev]

Hello,

Try to enable incoming mail logging and have a look at the log file. You will have more information on what does not work.

You can find more information here

https://confluence.atlassian.com/jirakb/diagnosing-mail-and-mail-handlers-issues-229180314.html