E-mail Format not showing correctly on Jira Service Desk

[Vergel Verceles]

Is there a setting in which a Jira ticket can show HTML format like I see on e-mails? Sorry if this is a vague or misunderstanding question. Perhaps the two screenshots I have attached will make sense of it. Thanks in advance!

Format I see on Outlook:

Format I see on JIRA and e-mail from JIRA:

[Johannes Schwanzer]

I think this is not possible. As you can read at the end of that article: https://confluence.atlassian.com/adminjiracloud/creating-issues-and-comments-from-email-779288896.html

"It's expected that HTML/Rich Text formatting is not processed correctly by Jira. The email comment handler is designed to do plain text conversion."