Default SLA error

[David Shahbazyan]

Hi everyone,

we have an issue with the SLA in one Jira. We get the error:
Error rendering 'com.atlassian.servicedesk.frontend-webpack-plugin:sla-web-panel-react',

while other JSM projects work fine. We already tried full re-indexing, cache cleanup, checked and compared SLA configs with a working project, but the issue still exists for all users and browsers.

Any idea what could cause this or what else we should check?

[David Shahbazyan · Accepted solution]

The issue was fixed, I deleted all SLA's and added them again. I checked all JQL and goals conditions, everything was ok, but it did not fix until I deleted all SLA's.

[Marc -Devoteam-]

Hi @David Shahbazyan 

Based on you error, check with your admin, seems like a system app is not functioning.

Check the server logs.

This is usually if a custom panel is used or a custom dashboard gadget, can be broken based on a DC update.

[David Shahbazyan]

[Fabio Racobaldo _Catworkx_]

Hi @David Shahbazyan ,

just to be sure, did u check SLA configuration in order to be sure that JQL is valid and that related statuses are still existing? I had the same issue when I deleted a status used in my SLA configuration.

Please let us know,

Fabio

[David Shahbazyan]

Yes, @Fabio Racobaldo _Catworkx_  jan, I checked them all, no issues were found.

[Fabio Racobaldo _Catworkx_]

hey @David Shahbazyan ,

please could you share SLA conditions and calendars?

[David Shahbazyan]

If it is comfortable for you, please contact me via LinkedIn.

https://www.linkedin.com/in/david-shahbazyan-82834226b/