Creating SLAs in Jira service desk

Can you create different flavours of SLA in the one service desk project?

I can see you can create SLAs for 1 type say for software where

critical = 4 hours business hours,

major = 8 business hours,

minor = 16 business hours

What if I want to have SLA for a particular software where the times are different to above. Is that possible?

Thanks Sophy

1 answer

1 vote

Answer accepted

Hello,

It is possible.

When you create an SLA, you add goals, which are JQL queries. You can put all your conditions as goals.

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