Creating JIRA service desk customers with API: does not trigger JIRA registration mail?

[Michael Neuhaus]

I am creating and adding customers (and adding them to before added organziation) to a JIRA service desk project with the service desk API.

Question:
Might it be possible, that this action is _not_ triggering the JIRA registration e-mail for the customer?

When I am adding a customer manually, by UI, to the same JIRA service desk project, the customer receives a registration e-mail.

In my opinion, there should be no difference, whether the customer got created by API or manually, no?

[Angélica Luz · Accepted solution]

Hi Michael,

Welcome to Atlassian Community!

Currently, when creating a customer using API, the invitation email is not triggered. We have a feature request suggesting the implementation of this ability:

• Add a REST API for Customer creation with invitation email

Please, click on vote and watch in order to hear about updates on the development cycle.

Regards,
Angélica