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Create an automatic ticket number

Guy ALFILLE (FR)
Guy ALFILLE (FR) October 10, 2018

how can I automatically assign a ticket number in a label created in Jira service desk. Thank's for your help.

 

Regards

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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October 10, 2018

You do not.

Jira generates the issue id in sequence.  You can't change that.

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Guy ALFILLE (FR)
Guy ALFILLE (FR) October 10, 2018

Thank's for you answer. But I would like to obtain a reference number that I can folow and communicate as a ticket number. What could yo suggest me.

Regards.

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Guy ALFILLE (FR)
Guy ALFILLE (FR) October 10, 2018

Or may be I could use use the ID. How can I show it an put this id in my form.

Like • laurent battini likes this
Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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October 10, 2018

The issue key is unique and always on screen, portal and background Jira.

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