Create Jira project from shared configuration option not available for Service desk projects

[Gikku]

I was trying to create new classic Jira project using the 'Share settings with an existing project' option. The problem is that only Software projects are listed there to be chosen from, not any SERVICE DESK projects.

I checked in another Cloud instance also and the behaviour is same as well. Is this an expected one, or need any additional configuration. ? I have site-admins access and admin access for all the projects.

Link followed: https://support.atlassian.com/jira-service-desk-cloud/docs/create-a-service-desk-in-the-new-jira-experience/

[Billy Byrne · Accepted solution]

I am also seeing this. I can confirm that this was working sometime last week as I did this. Hopefully something silly was changed and can be reverted back.

[Gikku · Accepted solution]

Hi @Hevelop @Billy Byrne 

Atlassian Bug request raised JSDCLOUD-8980 for this.

[iSun AG Support]

does not work:  No existing Jira Service Desk projects are shown

[Andrius Razma]

does not work:  No existing Jira Service Desk projects are shown

[Hevelop]

Same issue here