Client permissions for request type

[marcelentelgy]

Hello people,

I have a doubt that in fact I couldn't find out.
I understand that it is possible to generalize the permissions of the agents and administrators to deal with the queue that concerns them, however, is it possible to configure what type of request the client will be able to see?

I'll give you an example:

In my service catalog I have:

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Hardware:
   Computer maintenance
   Exchange of computational components

Software:
    Operating System Update
    Virus Scan

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In the scenario above, can I say that person A has access to Hardware services and not Software, and person B has access to Software and not Hardware?

I count on your help.

[Hazwan Ariffin]

If they are on the same Service Desk project, it's not possible. There's no permission or settings that can restrict request types based on user's group. You would need to have them in two different projects. Then you'll be able to set your customer based on projects. Here's a guide on How to restrict customers access to a specific project