I'm using Jira Service Desk with a "Next gen service desk" Project. I'm unable to find where can i change the email jira use to send emails to my customer.
By default it's something like:
jira@companyname.atlassian.net
I prefere to use my own support email on my own domain.
You are referring to project's sender email address.
Atlassian documentation
Configure a project's sender email address
When you set the sender address for a project, all notifications are sent from this address. This setting is specific to the project and won't affect the configuration of other projects.
The 'Sender Address' for a project can be configured as follows:
Choose the Jira icon > Projects.
Select Settings > Summary.
Under the Notifications section and click the pencil icon to the right of the Email address.
In the resulting Project Email Address dialog box, enter a valid email address in the Email field, and click Update.
This email address will now be used as the sender address in all email notifications sent by this project.
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