Just a heads up: On March 24, 2025, starting at 4:30pm CDT / 19:30 UTC, the site will be undergoing scheduled maintenance for a few hours. During this time, the site might be unavailable for a short while. Thanks for your patience.

×
Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Cannot @mention my team anymore on comment

Sonia BEN SAÏD July 12, 2019

Hi, 

I can't find my team members when I want to mention one with the @ in the comments.
How can this be corrected?

It has always worked perfectly. An hour ago it worked very well but now it's impossible. 

In advance, I thank you.

Best regards, 

2 answers

0 votes
Sonia BEN SAÏD July 12, 2019

Hi @Alexander Bondarev ! 

Yes, we all have access to these projects. We have been communicating together through these comments (with @)for more than a year.

Earlier, at the end of the morning, everything went back to normal.
I don't know why but I guess the problem has corrected itself.

Thank you all the same for your quick answer.

Wishing you a good day.

Regards, 

0 votes
Alexander Bondarev
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
July 12, 2019

Hi, @Sonia BEN SAÏD !

Are you working in the same project, where it "worked perfectly"? 

Look like that you or your team members don`t have permissions in project with this problem.

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Upcoming Jira Service Management Events