Can one service desk have two email addresses?

[Jonathan Schultz]

Hello everyone,

We are getting ready to launch a new time and attendance system and wanted to know if we could add a custom email to our current service desk?  We currently utilize the default email (support@ourcompany.atlassian.net) and it works great.  Just didnt know if we could keep that as it is and add a new address (timesheets@ourcompany.com) that would send all requests into a specific queue set up for troubleshooting the new system.

Is this possible?

[Brant Schroeder]

For cloud you can only configure one email address.  You can use email aliases that route emails to the single address.  You can vote for this feature here: https://jira.atlassian.com/browse/JSDCLOUD-798?_ga=2.9449269.1264103031.1570114074-84608491.1568402328

It is good to remember that the service desk is setup with a portal that when used correctly creates efficiencies and save time.  My most successful clients use the portal to recieve requests and KB to help answer questions.  Also the portal allows you to collect the proper information up front.

[Andrew Laden]

You can use an add on like Jira Enterprise Mail Handler (JEMH) to set up additional mailboxes to have different behaviors.

Its is a very powerful addon, but can be complex and overwhelming when you first start with it.