Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Can I delete an SLA field without affecting old issues?

Javidan Amiraliyev
Javidan Amiraliyev July 12, 2023

Hi. I have created new SLA custom fields and I would like to delete the old one. Will it affect the resolved issues? I just don't want the old SLA working for new issues.

Answer
Watch
Like Be the first to like this
327 views

1 answer

1 accepted

1 vote
Answer accepted
Suzi Firth
Suzi Firth
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
July 15, 2023

Hi @Javidan Amiraliyev 

My advice would be to test this in the sample project you get in JSM. Setup the original SLA, create a ticket and resolve it, and then go back to and change to your new SLA setup and see if deleting the old one affects your resolved ticket.

You can test in test rather than in production.

Suzi

Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
SERVER
VERSION
4.20.8
TAGS
AUG Leaders

Atlassian Community Events

    See all events