Black List in Email Request

[LM Jira]

Is there at Jira Service Desk the possibility to have a Black List of emails address FROM for the email Request?

[LM Jira · Accepted solution]

Hello @Olga Videc 

Thanks for replay

We have an open channel for aur customer. They are more than 8.000. But to the email for support we have another sender from our technical arquitecture: servers, domain, CRON task, etc... and they are FROM email that we want to block for JIRA requests. Is dificult for us to sing up all our customers soon.

Thanks again

Dani

[Olga Videc]

Hello @LM Jira 

Are you referring to spam tickets?

Do you use Service Desk with email?

If you do you can edit your spam settings in your email account.

If not

There are a few options:

You can turn your service desk to private you restrict who can sign up to your service desk and who can raise a request, you can set up that only customers can raise a request, and you can control customers if you restrict public to sign up.

Manage access to your service desk 

Go to Project settings > Customer permissions to choose who can raise requests in your service desk and who your customers can share requests with.

https://confluence.atlassian.com/servicedeskserver034/managing-access-to-your-service-desk-875313751.html

When you set up your service desk project, you can allow anyone to sign up for an account and raise a request for your team, or you can restrict your service desk project to a specific list of customers.

Change your request security settings

1. In your service desk project, go to Project settings > Request security.
2. Choose one of the options under "Who can raise requests".

The security options you can select are explained in more detail below. 

https://confluence.atlassian.com/servicedeskserver032/managing-access-to-your-service-desk-828800625.html

[LM Jira]

Hello @Olga Videc 

Thanks for replay

We have an open channel for aur customer. They are more than 8.000. But to the email for support we have another sender from our technical arquitecture: servers, domain, CRON task, etc... and they are FROM email that we want to block for JIRA requests. Is dificult for us to sing up all our customers soon.

Thanks again

Dani

[Olga Videc]

Hello @LM Jira 

Are you referring to spam tickets?

Do you use Service Desk with email?

If you do you can edit your spam settings in your email account.

If not

There are a few options:

You can turn your service desk to private you restrict who can sign up to your service desk and who can raise a request, you can set up that only customers can raise a request, and you can control customers if you restrict public to sign up.

Manage access to your service desk 

Go to Project settings > Customer permissions to choose who can raise requests in your service desk and who your customers can share requests with.

https://confluence.atlassian.com/servicedeskserver034/managing-access-to-your-service-desk-875313751.html

When you set up your service desk project, you can allow anyone to sign up for an account and raise a request for your team, or you can restrict your service desk project to a specific list of customers.

Change your request security settings

1. In your service desk project, go to Project settings > Request security.
2. Choose one of the options under "Who can raise requests".

The security options you can select are explained in more detail below. 

https://confluence.atlassian.com/servicedeskserver032/managing-access-to-your-service-desk-828800625.html