Hi all,
I'm setting up 2 JSD projects, one for internal user to raise ticket (called portal A) and another one is for external client to approve the request (called portal B) raised from portal A. I need to set it up as separated projects because I need to hide some fields from external client. Flow of these 2 portals look like this:
- Internal users raise the ticket in portal A, they need to specify external client's email address if they would like to pass this ticket to them for approval.
- Automation will create ticket in portal B and pass email address from portal A to be an approver in portal B. Please note that "client's email address" has been onboard as a customer in portal B already.
The automation and workflow sometimes fail to set approver according to some email list and sometime get success for another set of email list. I tried debug the workflow and seems like it fails to call get api to retreive account ID by using email address as a username.
My question is any other approach that I can use to setup this approval flow?
Regards,
Pinthip
