The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)
× Create
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
- Assign servicedesk requests to customer account
Assign servicedesk requests to customer account
In our jira we have Tempo Account for each customer. We use it for time registration on customers.
At the end of each month we make a report grouped by customers for spend time.
We also want have spend time in our servicedesk projects visible in the monthly report. When a customer raises a supportrequest it should automatically be connected to the corresponding Tempo Account so the time spend on de servicedesk issue will also be visible in the Tempo Report under that account.
Now we have to make an automation rule for every new customer in Jira Servicesk saying: If Issue created and Reporter= <customer x> -> Account = <customer account>
Can't this be done automatically?
0 answers
Comments for this post are closed
Community moderators have prevented the ability to post new answers.
Copyright © 2026 Atlassian