Apps "Free for less than 10 users"?

[John Sampson]

When an app is listed as "Free for less than 10 users", does it mean 10 users within the app, or 10 users within our company's entire Jira network?

[Brant Schroeder · Accepted solution]

@John Sampson Majority of apps are associated with the user count of the instance.  For example if you have a Jira instance with 30 users the app installed on the issue would be billed at the 30 users.  If you have another instance like Jira service management that has 5 users then it would be free.  https://support.atlassian.com/subscriptions-and-billing/docs/how-pricing-works-for-multi-instance-marketplace-apps/ 

There are some caveats to the pricing that you need to be aware of if you are using collections https://support.atlassian.com/subscriptions-and-billing/docs/understand-billing-for-cloud-apps/ 

The two links I included should explain how everything works.

[John Sampson]

Thanks Brant.  That explains it all.

[John Funk · Accepted solution]

Hi John,

It means the total number of Jira users in your site. 

[John Sampson]

I thought so.  Thanks!

[John Funk]

You're welcome.