Approvals (Service Desk)

[Stanislav]

Hi,

The case is in service desk: 
if one of the approvers aprove the ticket and then understand that he need to cencel his approval  and then re-aprove it later. Is it possible to get your approval back ?

Or even if it is one approver

Thx for help

[Stanislav · Accepted solution]

you can add a transition back to the status from which the transition was made. Name it "cancel Approvals" and add a post-function with a scriptrunner where the Approval will be removed.

And for multiple approvers you can make a cyclic transition from this status to it self, call it "cancellation of approval" and define the current user in the script runner, and then remove its Approval.

[Jack Brickey]

You can transition back the ‘needs approval’status however, unless something has changed, the previous approval isn’t cleared. Here is an open issue - JSDCLOUD-5039 

[Stanislav]

Thanks, but i just find the answer