Anyone know how I can test if email works correctly in Jira Servicedesk

[Pieter Schaafsma]

I did find this page: https://confluence.atlassian.com/servicedeskcloud/troubleshooting-issues-with-the-email-channel-732528950.html and it says that there should be a test mail button... but I can't see it. Does anyone have a suggestion on what I am doing wrong?

Cheers,

Pieter

[Jack Brickey]

I think the "Test" button only shows if you have a custom email set up. At least that is how it is for me. Why not simply send an email and see if a test issue is created? Are you experiencing a problem If so can you characterize what is going on?

[Pieter Schaafsma]

Hi Jack,

good question. I do have an issue now and logged this with support. My mail send to the servicedesk mailaddress that we setup has issues. Last mail that was converted to a ticket was one week ago, after that the mail has not resulted in tickets. I wanted to test this and looking for answers, I found this page but found that the button was missing. Hence the question.

[Jack Brickey]

Are you using a custom email of the one provided by Atlassian? This can be checked in project settings > email requests. See if there is a custom email? You will also know if the email is something.atlassian.net which = Atlassian provided email. If this is what you are using I would contact Atlassian Support. If you are using custom email then log into the email account and see if there are emails stuck in the inbox.

Check w/ IT to see if emails are getting block or marked as junk/spam. This would be my first guess.

[Pieter Schaafsma]

I found out what it was but only after I tried to change the cloud email address in the email request settings. This resulted in an error stating that there were fields required that should not be required.

2 custom fields were added and set to required. This resulted in a change to the request type that was created for the mail request. I changed request type and set the fields to optional. This fixed the issue.