Advanced custom fields not displayed - new issue view

[i_hafner]

Hello! 

I created a Service Project and set up and added the configured screen. I also configured the issue. Here I added an addition tab where I added some advanced custom fields. 

For testing I also added the default field "requested participant" 
In the request type config I can see the tab and the field. 

But in the ticket (issue type = Support) , in the agent view, I I see the tap "support relevant" but I can only see one field and non of the advanced custom fields. Also if I klick on it and open the folder. 

My colleague tried it with the old view and there the fields are visible. 

Am I missing something or is it a problem with the new issue view or do the advanced custom fields work differently here? 

[Dirk Ronsmans]

HI @i_hafner

Maybe I' missing it but in our last screenshot (new issue view) we do see the "Support Relevant"-link on the right side right?

In the new issue view this is how a Tab is shown. Normally you should be able to click on it and it "slides" to show the fields present on that Tab.

There is a nice Demo Den video about how the new issue view works with tabs: https://www.youtube.com/watch?v=KjrY20C2yjI

However if you cannot click on it and get it to show the fields then it sounds maybe like a bug.

edit: I just tested it and for me it works, any specific type of field you're missing?

I added a Tab with a bunch of random fields and I can click through:

[i_hafner]

Thanks for your answer. I can klick on it, but then there is only the field "requested participant" and non of the advanced custom fields 

[Dirk Ronsmans]

Ok, can you give me a specific field type? I'll test with that to be sure.

[i_hafner]

Yes, like in the first sreenshot eg. "days since last comment" 

[Dirk Ronsmans]

Hey @i_hafner ,

I did some tests myself and whether it's on the normal page or in a tab it indeed does not show up. Seems to be broken.

I looked quickly through the new issue view suggestion https://jira.atlassian.com/browse/JRACLOUD-70555 but was unable to find anything related to this specific field.

I suggest to just open this with support directly as we're able to reproduce it so easily. (http://support.atlassian.com/contact) or if you want I can do that for you too. 

The new issue view is still under development but it never hurts to make sure they know about this.

[i_hafner]

thanks for your quick reply! I opened a support ticket