Adding new automation in JIRA Service Desk, no response when press Next.

[Richard Lewis]

When I select to add a new automation in JIRA Service Desk, I am presented with a dialog with list of templates, but when I select one and press Next, nothing happens except the dialog closes.

Am I missing something?

[Richard Lewis]

Hi Mike, Actually, I do have a reverse proxy setup because my users didn't like using the port numbers. It was a copy book installation of it from a separate IIS host which was already running.

[IT Department]

Hi Richard,

I am also experiencing the same issue and have an active ticket with support. I am curious, do you have a reverse proxy type setup?