Add the Jira Cloud tab in Microsoft Teams

[Customer Support]

Hi - i am trying to add the Jira Cloud app in MS Teams but every time i try to authorize

Please check if the  URL is valid and you have latest version of Microsoft Teams for Jira Cloud installed.

My URL is fine and also i am running the latest version but it doesn't want to take my URL.

Is there a way to send my URL privately so you can confirm if i am doing the right thing?

[Jack Brickey]

Your url can be copied from your browser it should look like this...

https://xxxxxx.atlassian.net 

[Obotseng Jantjie]

Hi Jack - thanks for your response, my url is exactly in that format but it still doesn't take it.

We are currently on a trial and planning to move to standard plan, do you think the trial might be the issue? if so, i will make a payment tomorrow and try again.

[Jack Brickey]

no i would not think so. I assume that you actually added MS Teams connector to your Jira instance? 

[Obotseng Jantjie]

I am not sure about that, if that is the case then how do i remove the connector?

[Obotseng Jantjie]

Successfully authenticated thanks