Add columns in customer portal

[Dimitri Samutin]

Hello, 
I would like to add a columns with a fields like "time to resolution" or "priority" to the issue overview-page in the customer portal, so my customers get a better overview what is going on:
https://xxxx.atlassian.net/servicedesk/customer/user/requests

Any ideas how to accomplish that?

[laralg]

Hi Dimitri,

Right know you cannot do that. There are some add-ons that let you are more fields or modify the customer portal.

Customer Reports for Jira lets you do all that and its free:

 https://marketplace.atlassian.com/apps/1217467/customer-reports-for-jira-service-desk?hosting=cloud&tab=overview

REgards.

[Dimitri Samutin]

Thank you for the advice. Unfortunately this ist not an option for me, due to different privacy policies and the european GDPR.

[Jack Brickey]

This is not currently possible. There are a few request for this to be added. Here is one - JSDCLOUD-4384. You may wish to search for others and vote/watch them.

[Dimitri Samutin]

thank you for the hint.