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How can I submit a support ticket for the Jira Service Desk?

Ellen Smith
Ellen Smith
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October 2, 2020

According to our contract we have Jira Service Desk (Cloud) Premium which should afford us support but we are unable to connect. Can anyone let us know how to do this?

Thank you in advance for your help.

Best, Ellen

 

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Alexander Bondarev
Alexander Bondarev
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October 2, 2020

Hi, @Ellen Smith !

You should log in and raise request on Atlassian support here.

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Ellen Smith
Ellen Smith
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October 2, 2020

@Alexander Bondarev : thanks, we have tried that multiple times but we believe that they have our account set up incorrectly and we cannot access the support flow.

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Alexander Bondarev
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October 2, 2020

Try to raise request with : “My account -> Update account contact details” and set your “Atlassian URL”. 
Support can check you status and support level.

And of course help you or recommend correct way.

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