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My Project is Gone

rachelfolz
rachelfolz
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September 12, 2023

We upgraded out of Beta weeks ago, but my Project is gone. Truly blank. I reached out to support, but it's just a waiting game. Did this happen to anyone else?

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Tanguy Crusson
Tanguy Crusson
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 12, 2023

@rachelfolz I just checked and that's because your standard trial for Jira Product Discovery expired and there wasn't a payment method on file.

There's a 14 day trial, then if you don't add a payment method there's a grace period, and after that you lose access. I asked our support team to reactivate your trial so you can add payment details so this doesn't happen again. Don't worry your data will still be here. 

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rachelfolz
rachelfolz
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September 12, 2023

Thank you for your help, @Tanguy Crusson. Above and beyond.  

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Tanguy Crusson
Tanguy Crusson
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 12, 2023

I'm glad it's all back to working now!

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