"Blocked by" relationship not reciprocal between Jira and JPD

[Emily Nash]

We currently have a Jira item that is blocked by an Idea ticket (delivery ticket has not yet been created). I linked the tickets on the Jira ticket as being "blocked by" the Idea ticket. However, when I look at the Idea, the reciprocal "blocks" relationship does not display, and needs to be manually added.

The AI Support bot indicated this was expected behavior as per the current feature set, but I'm curious why that's the case because the "relates to" link is an automatic bi-directional relationship. When might the other linking statuses function in this way?

[Hermance NDounga · Accepted solution]

Hello Emily, 

The link should b done automatically on both sides. I recorded a loom on how it works on my test site. https://www.loom.com/share/739e581b3b4c46d487ea1c9139e8f64a?sid=a69a4fc6-df17-4cdb-886e-173f9d0aaa0c

If it's not working that way for you, could you please create a ticket to our support engineers who will be able to investigate this issue?
You can submit a ticket via https://support.atlassian.com/contact/#/ or using the in product  feedback button, but and select “Get help from the support team”.

Best Regards,
Hermance
Sr. Product Manager @ Jira Product Discovery