User Mentions Unavailable Warning

[Kim Finney]

Hello,

I'm trying to add user mentions to my Jira checklist and some work and other don't.  Every time I try to use the user mention I get a bunch of warning notifications that I have to click out of.  This issue has been happening for a couple of weeks.

[Amanda Barber]

Hi, @Kim Finney - can you check the permissions indicated on this page? https://support.atlassian.com/atlassian-cloud/kb/cant-mention-other-users-on-jira-cloud-work-items/

[Kim Finney]

Hi @Amanda Barber!

I don't have access to the Global Permissions settings.  I will reach out to my IT team about this. 

Thanks!

[tzur_nehushtan]

@Amanda Barber - user mentions work in comments, it is only in checklist that has stopped working and gives this error.

[Haishen]

we got this issue too, have you guys find something?

[zoltan_zvara]

@Amanda Barber this does not work for us either. It has not been working for 1- 2 months, and it is a huge degradation in features.

[Haishen]

try update your plugin to latest version, our issue resolved after we update the plugin