JIRA Product Discovery usefulness

[Arnis Riškovs]

Hi,
Need advice.
I will turn to colleagues who have experience working with JIRA Product Discovery. Due to the size of the team, we should use the paid version. We operate in the public (not business) sphere. We deal with the support of various information systems. In addition to resolving incidents, we also implement change requests that are initiated by our employees in information system support, as well as customers. Due to various circumstances, we cannot implement all change requests at all or in the near future. For now, we have managed without using additional paid applications. Does the contribution of JIRA Product Discovery outweigh the costs?

[Walter Buggenhout · Accepted solution]

Hi @Arnis Riškovs,

Jira Product Discovery offers quite a lot of value for money, if you ask me. You only pay for the users in the creators role at 10 USD per user on the standard plan.

Whether the value outways the cost really depends on what you want to do with it. That you don't plan to implement all changes requests that get initiated in itself does not require JPD. You can simply integrate that decision process into your JSM workflows and make sure you communicate back to the requester what your decision was.

JPD comes in when you want to manage the ideation, decision making processes and the alignment to your strategic priorities. If you find yourself struggling with that, if you notice that change requests remain stuck in your JSM queues and start negatively impacting your lead times to resolve other service work or hamper grounded decisions about what to work on, you may pretty easily win back your investment in the discovery tool.

Hope this helps! 

[Arnis Riškovs]

Thank You

[Jet]

Hi! 
Echoing what Walter said. Jira Product Discovery is worth the cost if your main challenge is deciding which change requests to prioritize rather than just tracking work. It provides a structured way to collect, score, and evaluate ideas from different sources, visualize priorities, and link them directly to delivery work in Jira.

For public sector teams, it also helps demonstrate transparent, criteria-based decision-making. If you’re already spending a lot of time managing competing requests in spreadsheets or meetings, JPD will likely save you that effort and bring much-needed clarity and alignment across stakeholders.

[Arnis Riškovs]

Thank You