How to configure which view a user should land on after creating a ticket

[Ian Wareing]

We've built a flow for colleagues across our business to create Idea tickets. We've customised the form etc. but the bit I'm struggling with is where the user is landed upon creation of their Idea ticket. It seems to be defaulting to the we've made publicly available (our public roadmap view), which their newly created item is obviously filtered out of. I would like to have them land on another view where they can see that their Idea has indeed been raised and added to a triage queue. 

Do I need to 'publish' my triage view? Will I then get the ability to select which view users will land on after creating their Idea ticket?

[Clara Figueroa · Accepted solution]

I would try publishing or adjusting permissions on the triage view first. In many systems, only published or shared views can be set as a post submission destination.

[Ian Wareing]

Thanks. I was able to resolve this without publishing the view (and permissions weren't the issue). 

Regardless of which view I happen to be on when clicking the '+ Create' button, the 'Copy link' icon next to the Create header on the modal form seems to default to copying the URL containing the view id for our one published view (so maybe publishing all of our views would help with this), but I was able to simply add the query string ?openIdeaCreationModal=true to the end of the URL for the page I was wanting for the user to be returned to, and this worked!

Feels a bit like a bug to me, but I'll let the Atlassian team be the deciders on that.