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Copying a global custom field to a local JPD custom field

Isaiah Lee
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June 25, 2025

I currently have a Automation set up to create a new work item in JPD when a user submits a service desk ticket. I am looking to copy over 2 multi select fields, but I either run into an issue of it not copying over or I get the error below:
Screenshot 2025-06-25 134742.png
The Json snippet I am using to make this copy is below. Let me know if you can help:

{
"fields": {
"customfield_17735.asJsonStringArray": "triggerIssue.customfield_18495.asJsonStringArray",
"customfield_17587.asJsonStringArray": "triggerIssue.customfield_18496.asJsonStringArray"
}
}

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Answer accepted
Tanguy Crusson
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 26, 2025

Hi, I'm not sure you're supposed to use asJsonStringArray here: 

"fields": {
"customfield_17735.asJsonStringArray": "triggerIssue.customfield_18495.asJsonStringArray"

(but also: I think you may want to ask in the community group dedicated to Automation, we're not experts for it here)

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