Am I the only one with access issues to Jira Product Discovery?

[Olivia Favier]

Since earlier this week it seems the product has been pulled out. But all systems are operational according to the status page https://jira-product-discovery.status.atlassian.com/

Am I the only one encountering this issue? What is the ETA?

[Rohan Swami]

Hi Olivia, your instance was deactivated as we were unable to successfully bill you after the trial period, it seems like you don't have payment details on file. Please ask your site/billing admin to add these payment details and then reactivate Jira Product Discovery.

[Amina Bouabdallah]

Just adding to Rohan: your project and its configuration will all be right there once the admin work is done! 

[Amina Bouabdallah]

Hi Olivia! thank you for reaching out. What issues are you experiencing? are they still ongoing right now?

Cheers,

Amina