A field that would display another ticket's summary

[Simon Rimbert]

Hello, I'm trying to make this work (in our projects, some tickets are simple ideas/projects, and some others are what we call "blocks", which are both an idea and a category under which "sub-ideas" are listed.

In our List view, we would like the "Block" to be shown in a field. I know I can show the ticket ID but we would need the summary and there does not seem to be a built-in way to do this in JPD.

So, I asked GPT to help me, it gave me a quick Jira automation (see below), except it's not working. It doesn't seem to recognize the custom field in which the Block ticket ID is (see audit log below). I checked, it's the correct one.

Would anyone have any clue of what I'm missing or if there are other/better ways to do this? Pulling another ticket's summary doesn't seem like rocket science but here I am.

Thank you!!

[Jovin · Accepted solution]

Hey @Simon Rimbert 

I just overcame a similar issue with Automations in JPD!

Workaround: You'll need to make the Rule Actor be one of the users with a Creator license of JPD for this to work, I used myself for this to work.

Apparently you can raise a case with Atlassian Support to have the Automation for Jira user added to a backend group for JPD, but I'm waiting for a response from them currently (source for this: https://community.atlassian.com/t5/Jira-questions/Re-Jira-Automation-Fails-To-Run/qaq-p/2619017/comment-id/924772#M924772)

[Simon Rimbert]

@Jovin It wooorked! Thank you so much.