ACTION REQUIRED: how to move from Beta to the Free or Standard plans of Jira Product Discovery (JPD)

[Emily Bianchi]

All setting show that access is set up for JPD but when we create a JPD project we only see a message to "Select a Free or Standard plan to get access" so we are stuck in a loop and unsure how to fix this issue

[Rohan Swami]

@Emily Bianchi I looked at your site and you are on the Free edition but you have more than the allowed 3 users. You will need to:

1. Remove users so you have at most 3, then you'll be able to select the Free edition.

2. Change your edition to Standard from the Billing section of admin.

If you're having problems, please send me an email at rswami@atlassian.com with some screenshots of what you're seeing.