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I raised a ticket some hours ago - can someone contact me ASAP about ir?

Andrew Burbidge
Andrew Burbidge December 10, 2021

see CA-1616267

and

CA-1616163

 

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Karen Rogalski
Karen Rogalski
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December 10, 2021

Contact Atlassian vendor, no one here can see your ticket. This is a forum for Jira users.

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Andrew Burbidge
Andrew Burbidge December 10, 2021

Has anyone found a way to talk to the vendor in person to get help?

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Anne Saunders
Anne Saunders
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December 10, 2021

When I've put in tickets, they're always highly responsive. This week has been a nightmare due to the AWS outage, so they may be a little slower than normal.

I tried to look at your tickets and didn't have access...are you certain you sent them to Atlassian support? Here's the link to submit a bug report.

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Andrew Burbidge
Andrew Burbidge December 10, 2021

My issues are payment related. I followed the related guidance.  Just not had any feedback so was seeing if there were other routes to get hold of someone to resolve the issue as fast as possble

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