How to automatically update due date with automation?

[Jimmy Trivedi]

If my issue crossed due date, then issue's Due date should updated automatically by upcoming date. Is that possible with automation?

Note: I'm using Jira service project.

[Trudy Claspill]

Yes I believe it can.

You could set up a Rule where the Trigger is Schedule, and give it a JQL to find issues where Due Date is in the past, and add an action to update the Due Date field.

[Jimmy Trivedi]

I'm quite not sure how to make setup and which automation option I should select?

PFB:

[Trudy Claspill]

Here is a link to the documentation for Automation which explains the basic concepts and how to create automation rules, as well as more detailed documentation.

https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/

Trigger: Schedule
Requires you to also specify a JQL for the issues you want to operate on when the rule runs. You'll need a JQL for finding issues where the Due Date is in the past.

Next component: Action: Edit Issue
Update the Due Date field to the value you want.

[Jimmy Trivedi]

Hi @Trudy Claspill 

I tried your suggestion with Automation and somewhat it is working also, but still I'm unable to get exact output.

What I want:

Two things I want to know:

1. Update Tomorrow's date as "Due date" when issue is Overdue at 12:00 AM daily
2. Update Today's date as "Due date" when issue is Overdue at 12:00 AM daily

Inside Trigger: Schedule

JQL: status in ("In Review", "ON HOLD", Pending, Reopened, TODO, "Work in progress") AND due <= "0"

Next component: Action: Edit Issue

{{now.plusBusinessDays(1)}}

Please note: Here I want to remove business days and need expected output.

[Trudy Claspill]

In this document

https://support.atlassian.com/cloud-automation/docs/jira-smart-values-date-and-time/

take a look at this function

{{[date].plus[Unit]([number])}}

[Jimmy Trivedi]

Working thanks, you can post an answer. I'll accept it.

[Trudy Claspill]

This response thread is my answer, starting with my first post.

[Jimmy Trivedi]

@Trudy Claspill You've posted as comment, instead of answer. Please post a proper detailed answer, so that others can also get help.

[Trudy Claspill]

@Jimmy Trivedi 

This entire conversation contains the answer. The thread starts with my response "Yes I believe it can." You can accept at that top level and that indicates the conversation includes the answer. We don't typically pull one response within the conversation out and make a new answer thread out of it.

[Jimmy Trivedi]

@Trudy Claspill You're not understanding my point. I already checked and there is no option to mark as accepted, because it's just a comment not answer.

[Trudy Claspill]

Ah, yes, sorry, now I see.

That is because you posted your question in the Discussion forum rather than the Questions forum. One can only Comment on Discussions. One cannot "Answer" a Discussion thread. And one can only Accept Answers on threads posted in the Questions forum.

If you want to repost in the Questions forum then I will post an Answer there.

[Jimmy Trivedi]

Thanks, I asked one more question if possible please help. Also this time I selected "Question" instead of "Discussion". :P